Customize your Hub's onboarding experience

Show your audience videos and ask your audience questions as they onboard into your Hub

What can I use this for?

One of the easiest ways to personalize your audience's learning experience is to learn more about their needs from the get-go.

Using custom Audience Attributes, you can add questions your audience will be asked to answer as they go through your Hub's onboarding process.

In this article, we'll walk you through setting up your Hub onboarding process to include questions you create for your audience to answer.

You can also use this process to add a video, such as a welcome or site tour video, to your onboarding page(s).

Step 1 - Open the Hub editor

From the Hubs tab inside your account, click on the Customize 🛠 icon to open your Hub Editor.

Step 2 - Populate your Audience attributes

Once inside your Hub Editor, click to open the Attributes tab.

Create or import one or more Audience Attributes you'd like to connect to your Hub.

As you add your Attributes to your Hub, you can also control whether your audience can edit each Attribute’s answer after the initial onboarding.

Step 3 - Open the Onboarding page

Now that you've connected your Audience Attributes to your Hub, you can organize how these Attributes will appear as part of your Hub's onboarding process.

Inside your Hub Editor, select Onboarding to edit your Onboarding page. From here, open the Right Section to add additional steps to your Hub Onboarding process.

Step 4 - Create new Onboarding (Custom) steps

Click + Add Step to add a new page to your Hub Onboarding process. You'll have the option to name your Step and customize (or toggle off) this Step's Headline and Description.

Click + Add Element to add a section to this Step. From here, select Input to choose your Audience Attribute.

Use the Label to customize the title of your Attribute.

Use the Description to give your audience more context about this Attribute.

Click ← Back to Step to add more elements to this Step.

(Optional) Step 5 - Add one or more videos

You can also select a Video element (e.g., welcome video) to add to your onboarding page if you'd like. 👀 You can find the detailed guide here.

Step 6 - Save Changes

Once you've added your desired elements to the onboarding page, be sure to save your changes, and you're good to go! 🚀

Start sharing the Hub with your audience to make use of your new attributes! 🎊