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      Resolve any "Folder Sync Failed" errors

      What the red warning sign you may notice on some of your remotely sourced folders means

      🧰 What You Will Need

      • A folder connected to a remote source like Zoom, Vimeo, Wistia, etc.

      • An error showing on that folder


      You may have noticed a "Folder sync failed" error like the one below on one of your folders from another platform.

      Folder sync failed error 2

      There is a quick fix to this issue that will repair the connection in most cases. Click the dropdown on the folder and select Sync as shown below. This will try to fix the connection and pull in all of the media from that source to date.

      Run sync on connected folder

      The warning triangle will disappear once the sync completes.

      If the error persists, reach out to our support team at help@membership.io and we can look into what may be causing the error.

       

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