🧰 What You Will Need:
- A folder connected to a remote source like Zoom, Vimeo, Wistia, etc.
- An error in that folder
You may have noticed a "Folder sync failed" error like the one below on a folder from another platform.
There is a quick fix that will repair the connection in most cases. Click the dropdown on the folder and select Sync as shown below. This will try to fix the connection and pull in all of the content from that source to date.
The warning triangle will disappear after the sync finishes. Depending on how much content is being synced, this may take a little time. You can visit Import and sync new content from your app connections for more information.
If needed, check your app connection and refresh it. To do this, go to Apps and open the app connected to the folder in your Library. Please see Refresh your media connection for the full guide.
If the error persists, reach out to our support team at help@membership.io, and we can look into what may be causing the error.