Understand the Stripe Customer Portal

Members can easily update their details in Membership.io Payments using the Customer Portal.

The Customer Portal is an essential component of Membership.io payments that enables your members to manage their subscriptions to your Hubs. It is a page created in Stripe that allows your members to modify payment plans, update details, and cancel accounts.

Customer Portal access

If you want your Stripe Customer Portal to be visible to your Hub members, please toggle it on Stripe and Membership.io.

If your members would like to access their Customer Portal, they can get there by clicking on their profile icon on the top-right corner of your Hub and selecting Customer Portal from the menu as shown below.

This will open the Stripe Customer Portal, where they can view or cancel their payment plan, change their payment method, adjust their billing and email address, and even view their past invoices.

NOTE: If you experience issues with the Customer Portal not working, please ensure the Customer Portal link in Stripe is activated. You can access it directly here.