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Analyze what your members are asking your AI Chat

Use the logs to unlock insights from your member conversations and queries

🧰 What You Will Need

  • A Membership.io account
  • An AI Chat plugin


AI Chat session logs allow you to explore your members' conversations and queries. You can easily view and analyze these insights to create effective content and solutions based on what your members are inquiring about. 

Step 1 - Head to the Apps Tab

From the Explore Apps page inside your Membership.io account, click on AI Chat. 

Step 2 - Select the AI Chat Plugin

Next, choose the AI Chat plugin for which you want to view the Logs.

Select your AI Chat plugin

On the left side panel, click on the Logs tab.

Click on the Logs tab

Step 3 - Head to the Sessions page

Once inside the Logs, you'll start on the Sessions page. Here you can view how long your members spent chatting with your plugin in each session and you can filter for a specific Session Duration with that dropdown. If you click on a session, you can view all queries and responses made in that particular session.

Filter Session Duration

Next, is the Search Through Sessions section. This will enable you to find sessions using a keyword or phrase. 

Search through sessions

Step 4 - Head to the Queries page

Inside the Queries tab, you can view individual queries sent to your plugin and any resulting feedback. The Filter Queries dropdown will enable you to filter for queries with specific feedback. With this information, you can see what queries your members are benefiting from and which queries don't return the best response. Perhaps those queries with Positive Feedback could become Default Prompts in the future....

Filter Queries

You can view and analyze insights about your members' queries from the available options:

  • Positive Feedback: Filters for queries that resulted in responses your members found beneficial. They provide this feedback by clicking the little thumbs-up icon next to a response in the plugin.

  • Negative Feedback: Filters for queries that resulted in responses your members did not find helpful. They provide this feedback by clicking the little thumbs-down icon next to a response in the plugin.

  • No Feedback: Filters for queries that your members did not provide any feedback on the response for.

  • Default Prompts: Filters for queries that were sent using the Default Prompts you added to your plugin settings. Be sure to check these queries for Positive or Negative feedback to see if your Default Prompts are up to your members' standard!

Next, is the Search Through Queries section. This allows you to find keywords or phrases from your members' queries.

Step 5 - Open the View Query window

Click on a query to see detailed information about the query and the response the plugin provided for it. You'll find the content that was used to respond (when available) under References.

Click on a query

Click on the View in Session button. This will take you directly to the query inside of the session it was sent from.

View in Session

(Optional) Step 6 - Adjust the Date Range

On both the Sessions and Queries pages, there's a dropdown in the top right to adjust the date range of the results displayed. Click on the menu and then select two dates to determine the range of dates to display results from. 

Tips:

  • Regularly review session logs to stay updated on your members' needs.
  • Use the insights from the logs to refine the content strategy in your business.

That's a wrap! If you encounter any hiccups, reach out to our friendly Membership.io support team at help@membership.io. We're here to help! 😄