Avoid audio and video lag in Extension recordings

Try these steps if you've noticed the audio and video of your recordings are out of sync with each other

• Restart your computer.

• Uninstall and reinstall the Extension.

• Close any unused tabs/apps.

• Check your computer's memory - if your device is low on RAM, this could be where the lag is coming from, closing all unnecessary applications can help.

• Check your computer's battery level - we recommend recording when you're plugged into a power source.

• Check your upload speed - a good estimate for recordings is 5mbps to record successfully.

• Use a stable internet connection.

If the issue still persists, reach out to our Customer Support team at help@membership.io.