Tips on how to resolve audio and video lag issues
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Update on Our Chrome Extension We want to be transparent about our current challenges with the Chrome extension. Due to recent changes implemented by Chrome, we’ve had to rebuild the extension from the ground up. While working diligently to ship the updated version, we’ve encountered several unexpected roadblocks impacting stability. Our team is fully committed to resolving these issues and delivering a reliable update as soon as possible. We deeply appreciate your patience and understanding as we work through this. If you have any questions or need support in the meantime, please don’t hesitate to contact us. |
Try these steps if you've noticed the audio and video of your recordings are out of sync with each other
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Restart your computer.
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Uninstall and reinstall the Extension.
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Close any unused tabs/apps.
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Check your computer's memory - if your device is low on RAM, this could be where the lag is coming from, closing all unnecessary applications can help.
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Check your computer's battery level - we recommend recording when plugged into a power source.
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Check your upload speed - a good estimate for recordings is 5mbps to record successfully.
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Use a stable internet connection.
If the issue still persists, reach out to our Customer Support team at help@membership.io.
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