🧰 What You Will Need:
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A Membership.io Account
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A Hub set to Private
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Members in a Hub
‼️ Custom email hosting is required to make email changes. The email template customization feature in the Hub is now disabled by default and requires the Custom Host to be enabled. Please note that if you have configured your email templates before this update, you'll continue to have your custom email templates functioning normally, but you can no longer edit the templates.
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For instructions on enabling Custom Host for your Hub emails, please refer to this help article.
Step 1 - Navigate to your Hub's Email settings
Inside your account, choose which Hub you would like to work in. Using the left side menu, select the Settings tab.
Select Emails to open the Email settings.
Step 2 - Edit From Name and Reply-to Email
Under the Configuration tab, you can edit the "From Name" and "Reply-to Email" fields. These fields will be used for all emails sent for this Hub. The "From Name" will display in your member's email inbox, and the "Reply-to Email" will allow you to catch any responses to the emails at the address of your choice.
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Step 3 - Edit the templates for each of your Hub emails
Under Templates, click the ✏️ pencil icon to edit any email template. The customization options inside the editor is standard for all templates:
Welcome email
The Welcome email sends a personalized greeting that introduces new members to your Hub.
This is an example of what your email will look like to your members:
NOTE: Welcome emails expire in seven (7) days; after that, you must send a new Welcome email.
This article discusses how to send a Welcome email to members.
Magic Link
Magic Link is used as a one-click access to your Hub when requested.
Preview:
Password Reset
Password Reset is for initiating a smooth password change for members who might have forgotten their Hub credentials.
