Learn what transactional emails come from your Hub and how to edit them
🧰 What You Will Need
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A Membership.io Account
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A Hub set to Private
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Audience members
IMPORTANT NOTE: The email template customization feature in the Hub is now disabled by default and requires the Custom Host to be enabled. Please note that if you have configured your email templates before this update, you'll continue to have your custom email templates functioning normally, but you can no longer edit the templates.
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For instructions on enabling Custom Host for your Hub emails, please refer to this help article.
Step 1 - Navigate to the Email settings of your Hub
Click to open the Hub dashboard to customize emails and open the Settings menu.
Select Emails to open the Email settings.
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Step 2 - Edit From Name and Reply-to Email
Under the Configuration tab, you can edit the "From Name" and "Reply-to Email" fields. These fields will be used for all emails sent for this Hub. The "From Name" will display in your audience member's email inbox and the "Reply-to Email" will allow you to catch any responses to the emails at the address of your choice.
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Step 3 - Edit the templates for each of your Hub emails
Under Templates, click the pencil icon to start editing your Account or Engagement Notifications email templates. In this example, we are editing the Welcome email.
Feel free to use these personalization and customization options to give your email that personal touch and make sure to use either Send Preview Email or Preview In New Tab to test or preview your newly configured email template.
This is an example of what your email will look like to your audience:
📚 Up Next
- Set up and use a custom host for your Hub emails
- Troubleshoot sending Hub emails to Audience members