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Impersonate your Hub members for testing purposes

Learn how to impersonate your Hub members to test content visibility and troubleshoot inconsistencies in your Hub

🧰 What You Will Need

  • A private Membership Hub (Start plan or higher)

  • Contacts added as Hub members

What can I use this for?

As you build and launch your Hub, one of the best ways to test that your Hub content visibility is correctly configured is to impersonate a Hub member.

Each Contact Profile contains details about that person's access to your Hubs and any Contact Tags they may have. Impersonating them allows you to see the Hub through their eyes.

Step 1 - Access the Contact Profile to impersonate

From the Contacts tab in your Membership.io account, search for a specific Profile you want to test.

Search for a contact

Once found, click the profile from the list and open their Person Details.

If you don't know how to add a Contact or a Hub member yet, click here for the instructions.

Step 2 - Click on the Hub you want to view

Under Hub Access, you'll see the list of Hubs accessible to that person. All you need to do is click the three-dot menu beside the Hub name you wish to impersonate and select Impersonate.

Impersonate the member

Step 3 - View the Hub as the Member

Once you've clicked Impersonate, your web browser will open a new tab. In this tab, you will see the Hub as your selected Profile. This is indicated in the blue bar across the top of the window.

NOTE: By default, Direct Messages are not accessible for testing during member impersonation to protect member privacy.

Viewing as member

If you're using Safari

Because your member-impersonated Hub will appear as a pop-up window from Membership.io, you want to make sure that Safari is set up to accept pop-ups from it.

Click here for guidance.