Use the extension's restore feature to retrieve recordings that failed to upload to your Library
🧰 What You Will Need
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The Chrome Extension
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An attempted recording
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Update on Our Chrome Extension We want to be transparent about our current challenges with the Chrome extension. Due to recent changes implemented by Chrome, we’ve had to rebuild the extension from the ground up. While working diligently to ship the updated version, we’ve encountered several unexpected roadblocks impacting stability. Our team is fully committed to resolving these issues and delivering a reliable update as soon as possible. We deeply appreciate your patience and understanding as we work through this. If you have any questions or need support in the meantime, please don’t hesitate to contact us. December 5, 2024 Update - We’ve rolled out a new version that has fixed some issues but our work continues. |
The Chrome Extension has made configuring recording settings and managing your recordings even more convenient with its refreshed version. Whenever you've finished a recording, it automatically gets saved in your Library. Accessing it is just one click away.
In case of an unsuccessful automatic upload, you can easily retrieve your last recording by following these steps:
Step 1 - Open your Extension's settings menu
Open the Chrome Extension from your browser toolbar and hover over the top-right section to make the three-dot menu appear (see image below). Click it to view the menu options.
Step 2 - Access your last recording
Click the "Restore last recording" option, and a new tab will open.
This is your "Recover mode" tab where you'll see your last recording.
Step 3 - Save a copy locally
Under Export, you can click Download as .webm to save your file locally and upload it later to your Library.
If for some reason you're not able to successfully restore your last recording, please download the troubleshooting file through the settings menu (see Step 1). The option to select is Download data for troubleshooting. You can send us an email at help@membership.io and include the troubleshooting file in your message.