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Troubleshoot sending Hub emails to members

Follow these tips to ensure your members receive all communications from Membership.io regarding their Hub access

🧰 What You Will Need

  • A Hub

  • To invite a Contact as a Hub member

  • (Optional) Custom email templates

Step 1 - Re-send the Welcome email

Welcome emails expire in 7 days, but this is fine because you can always re-send them by navigating to the contact's Profile > Contact Details > ↗️ Send Welcome Email. Be sure to ask them to check their email for the notification.

See this article for more information.

Step 2 - Check the spam folder

Sometimes, an email service provider may mark your Welcome email as spam. Ask your Hub member to check their Spam Folder and, if they find the email, ask them to mark the email as Not Spam.

Step 3 - Approve our domain and re-send

Ask your member to add the following to their email system as an approved address:

a.searchiemail.com

This domain is used to send the Hub emails and can be approved by your Hub member to ensure the arrival of our messages. If you're wondering how to do this, we found this article online that outlines the process for Gmail, Outlook, and Yahoo.

Please report all issues with your Hub emails to help@membership.io and include the email addresses of your Hub members experiencing them.