Troubleshoot sending Hub emails to Audience members

Follow these tips to ensure your audience receives all communications from Membership.io in regards to their Hub access

Step 1 - Re-send the Welcome email

Welcome emails expire in 7 days, but this is fine because you can always re-send them by navigating to the audience's Profile > Person Details > Send Welcome Email. Be sure to ask the audience member to check their email for the notification.

See this article for more information.

Step 2 - Check the spam folder

Sometimes an email service provider may mark your Welcome email as spam. Ask your audience member to check their Spam Folder and, if they find the email, ask them to mark the email as Not Spam.

Step 3 - Approve our domain and re-send

Ask your audience member to add the following domain to their email system as an approved address:

a.searchiemail.com

This domain is used to send the Hub emails and can be approved by your audience to ensure the arrival of our messages. If you're wondering how to do this, we found this article online that outlines the process for Gmail, Outlook, and Yahoo.

Please report all issues with your Hub emails to help@membership.io and include the email addresses of your audience members experiencing them.