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Allow members to chat privately within your Hub

Enable the Direct Messaging feature so your Hub members can exchange private messages

NOTE: Enabling Direct Messaging also activates Member Directory by default. This helps members discover and connect to facilitate the use of the direct messaging feature.

Step 1 - Activate the Direct Messaging feature

From your Hub preview screen, go to Settings > Community (under Engagement).

Hub Settings - Community

Toggle the Direct Messages button to enable it and click Save.

Turn on Direct Messages and Save

Step 2 - Use Direct Messaging to communicate with Hub/Community Members

To send a message, locate or visit a member's profile inside the Hub.

Once in the profile, click the 📝 Message button to send them a direct message.

Here's how it works:

GIF - Send a DM

Step 3 – Turn off Direct Messages

Go to Settings > Community (under Engagement) and toggle the switch to turn off Direct Messages. 

Turn off Direct Messages

NOTE: Disabling the Member Directory will also turn off Direct Messages (DMs) automatically.