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      General troubleshooting steps

      If you experience issues while using Membership.io, follow these troubleshooting steps to try to resolve them

      Table of contents

      Clear cache and cookies

      Cached data can cause loading or display issues. Clear the cache for your browser:

      Try a different browser

      If the issue persists, switch to another browser. We recommend the following browsers:

      • Google Chrome
      • Mozilla Firefox
      • Microsoft Edge
      • Safari

      Please make sure the browser is always up to date.

      Update your browser

      Outdated browsers may cause some functionality issues due to the lack of security patches and compatibility updates. Here's how to run an update:

      • Chrome: Update via Settings > About Chrome > Update.
      • Safari: Update via System Settings > Software Update.
      • Other browsers: Check their respective settings for updates.

      Try a different device

      If possible, test your access to Membership.io on multiple devices:

      • Desktop/Laptop: If possible, access your account on a Windows or macOS desktop/laptop.
      • Mobile Devices: Use iOS and Android to see if the issue persists.

      Update your OS

      Running an outdated operating system can lead to compatibility issues. Here's how to run an OS update:

      • Windows: Go to Settings > Update & Security > Windows Update.
      • macOS: Go to System Settings > Software Update.
      • iOS: Update via Settings  > General > Software Update.
      • Android: Typically updated via Settings > System > Software/System Update.

      Check your network connection

      Ensure your internet connection is not causing issues: 

      • Connect to a different network: Try switching from home Wi-Fi to mobile data or a different Wi-Fi network.
      • Disable VPN: Some VPNs may block certain features of Membership.io without your knowledge, so be sure to turn off or disable it to troubleshoot the issue.
      • Restart your modem/router: Turn off your router for at least 30 seconds and turn it back on.

      Disable browser extensions

      Certain features of your browser extension(s) may interfere with the functionality of Membership.io.

      We recommend first disabling all extensions to see if the issue is resolved. Then, re-enable each one individually to identify which extension may be causing the problem.

      Log out and log back in

      Sometimes session-related issues can cause errors. 

      Please log out of Membership.io and close all open browser windows. Then, log back in and check if the problem persists.

      NOTE: You may want to consider restarting your device at this point.

      Get in touch with Membership.io Support

      If none of these steps resolve your issue, reach out to Membership.io Support and: 

      • Provide details about the issue.
      • Make a mention of any troubleshooting steps you have performed.
      • Include any error messages or screenshots. Providing console or network logs would be appreciated. The steps can be found in this article.

       

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