Membership.io common account and billing questions
Get answers to the most common questions about your Membership.io account, billing settings, and subscription management.
Does Membership.io offer a free trial?
Yes. You can explore Membership.io with a 14-day free trial, giving you full access to the platform so you can test features, build your first Hub, and see if it meets your needs.
What happens after the trial ends? Will I be charged automatically?
If you don’t cancel before your trial ends, your account automatically transitions to the subscription plan you selected during signup. Your billing cycle begins immediately at that time.
Do you offer refunds if I forgot to cancel before my trial ended?
Refund requests are handled on a case-by-case basis. If this applies to you, please reach out to us at help@membership.io, and our team will review your situation.
Can I switch between plans?
Yes. You can upgrade or downgrade your plan at any time through your Account Settings. Plan changes may apply immediately or at the next billing cycle, depending on your selection.
How does annual billing work?
Annual billing lets you save up to 16%, which is the equivalent of getting two months free. This option is ideal if you plan to use Membership.io in the long term and want to reduce your overall cost.
Can I pause my subscription?
Yes. If you need to pause your plan temporarily, contact help@membership.io, and our support team will help you with available options. This help article also talks about canceling versus pausing your account.